Frequently Asked Questions

 

Live Singing Session Questions

 

Will anyone hear me sing?

No! Not unless they are in the same room as you! Singer microphones are muted during the sessions, and it’s up to you whether you want to put your camera on.

 

What if I don't like singing in my home?

Firstly – you’ll be muted so we wont be able to hear you.

If you don’t want family members or neighbours to hear, you can always sing quietly and turn the class volume up above you, or evening humming along will still be healthy.

Top tip: you could even join on your phone and sing in the car (though this isn’t as good posturally, and definitely do not join the sessions when driving, of course!)

 

Are the classes recorded and can I watch them back?

Yes, we record the sessions and you can access the past 7 recordings via the "Videos" section of the site. And don't worry, we only record the teacher view, not the singers.

 

Do I need to buy music?

You don’t need to buy sheet music to join the live sessions, all the music is guided through on Zoom

However, sheet music is a fantastic way to develop your singing and practice at home! Before you buy though, it’s a good idea to make sure you have the right version and key for your voice.

 

What technical gadgets do I need at home?

You don’t need anything except a device with Zoom to join the session. You can access Zoom on your laptop, computer, phone or tablet.

 

General Singing Questions

Does Vocal Tapas replace singing lessons?

These sessions will give you many of the elements (actually, plus a few!) that you would receive in singing lessons, so they make a great addition to lessons. Vocal Tapas is also a great way to try out singing on your own before starting lessons, or you can use Vocal Tapas as a stop-gap if you have not had singing lessons for a while.

We do absolutely encourage you to take singing lessons! Personal lessons offer the important element of individualized feedback, to accelerate your development. If you would like a 1:1 singing lesson, you can book in with Dan at Vocal Tapas.

 

Do I need to be a certain level in order to join Vocal Tapas?

No! Vocal Tapas is open to everyone, whether or not you have any singing experience. The live Zoom sessions are structured in such a way that it does not assume you have singing experience. You can then take what you have learned and rehearse more in your own time if you want to build your repertoire and technique. But it’s absolutely not compulsory to do extra practice! Carving out 20 minutes regularly for ‘me time’ and your own singing practice can result in a huge transformation in your voice - we believe that singing little does more for your development than longer but infrequent rehearsal time.

 

Billing and Account Questions

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

 

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

 

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

 

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.

 

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

 

Playback Questions

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.

 

Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

 

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

 

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

 

Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.